Customer services

Customer Services

Family run, we pride ourselves on supplying both trade and retail customers with excellent quality timber at very competitive prices with a major emphasis on customer service and satisfaction.

We are a traditional timber merchant and our knowledgeable staff combined with extensive stocks and a prompt delivery service ensures our customers get the right product for the job, at the right price and delivered at the right time.

A commitment to the professional builder and local tradesman has always been our priority, but now the DIY enthusiast and self-builder also represent an important part of our customer base. Our Customers range from joiners, to building contractors, shop fitters, local carpenters, small specialist traders and D.I.Ys. They have one thing in common, the need for high quality timber products where the machining, grade, colour and texture are never compromised.

Empsons endeavour to:

  • Provide a friendly and efficient customer service

  • Supply only high quality products at competitive prices

  • Provide an excellent, efficient, reliable milling service

  • Provide an excellent, efficient and friendly delivery service

Our success is founded on our commitment to continuous improvement, training our employees and creating a healthy and safe working environment.



Our delivery service is 1st class. Deliveries are usually between the hours of 7.30am and 4.00pm, and we aim to deliver within 48 hours of placing your order. We can even deliver on the same day if your order is placed early in the day and your location is local. We can have an earlier delivery arranged if required (before 7.30am)

"High quality joinery products built to individual specification using traditional craftsmanship."


Please contact us on
01724 782459 | 01724 782560
for more information.